FAQ for iMenuPro accounts.
The most common cause of log in failure is entering an incorrect email address or password. The password is case sensitive so make sure you've entered them both correctly. If you forgot your password, see the next question below on how to reset it.
Other log in issues can arise from a) not being connected to the internet b) using an outdated browser (you must use a recent version of Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari).
You can usually install the latest version of your favorite browser from the browser's web site.
If you forget your password, we cannot retrieve it for you as your password is encrypted for security.
But you can reset it by going to the iMenuPro Login page (https://imenupro.com/login). Once there click Forgot your password. That will take you to a page where you can enter your email address and click Reset my password.
Once that's done we'll send you a link where you can securely change your password. After you've changed your password, you can log in using your new password.
Log in and click Your Account at the top-right and then use Email & password > Change password.
Enter your current (old) password and then your new password. Then click the Change Password button.
To change your password without logging in, see the 'forgot password' question above.
Log in and click Your Account at the top-right and use Email & password > Change email.
Enter your new email address and then confirm with your current password and a newly generated security code.
NOTE The email security code is a temporary, one-time use, 6 character code that is required for added security. To get a code emailed to your current iMenuPro login email address, click the button next to the Security Code input field.
Once you have your new email, current password, and temporary security code entered, click the Change Email button.
Log in and click Your Account at the top-right and then use Payments & subscriptions > Update credit card.
Enter your new credit card details and then click the Update Credit Card button.
Tip! Keep in mind, we don't have or know your card details - they're stored only by Stripe, our payment processor. So any changes to your card must be done by you, within the app, for security.
Yes, for all invoice payments, including the monthly subscription fee, we immediately email receipts to your account's current login email address.
If you did not receive your receipt, check your spam folder as well in case they got filtered to spam. Or, if you changed your email address and are looking for an older receipt, make sure to check your old email address mailbox as well.
You can also view your most recent billing and payment history (up to 8 years worth) within the app. Click Your Account at the top-right and use then use Payments & subscriptions > View Billing History.
If you select a receipt within the list, you can email yourself, or anyone else, a copy of the selected receipt using the email field below the list.
Yes! At any time you can switch to annual payments and save 35% off the normal subscription rate.
To switch to annual payments, log in and click Your Account at the top-right and then choose Payments & subscriptions > Change payment plan.
NOTE Once you change to annual payments, you cannot then revert to monthly payments.
Our new premium subscription plan gives you extra features not available in the standard plan. If you upgrade to premium, you'll get the features listed below plus any premium features that we add in the future.
You can Upgrade to Premium by clicking Your Account at the top-right and then using Payments & subscriptions > Upgrade to Premium. Premium costs $30/month and is not downgradable.
You get quadruple storage space for food items, menus, and images.
If you have a super large database of over 5000 items, or have over 180 images or 1000 menus, you'll benefit from extra storage. You'll be able to store them all in one account, saving you the cost of and maintenance of multiple accounts.
Connect your outside POS or inventory system to iMenuPro with unique food item IDs during import. When prices change in your POS, those changes can flow to your printed menus as well – all with a simple import.
You can update iMenuPro food item names and descriptions as well with the same item ID.
Do you have employees or others who work on your menus? The comment feature can help. It lets you pass along current information about your menu's purpose to others who are responsible for editing, updating, or printing it, and can be any text you want as it appears alongside your menu – not on it.
And you can update it with new instructions at any time as a handy time/date stamp comes with it.
Do you display lunch and dinner, or seasonal specials at a single spot on your website? Then OneEmbed™ can make your job easier. Just add the special OneEmbed code on your web page and then swap menus at that spot, at any time – with one click – without having to edit your web page.
*This feature is an enhancement to iMenuPro Live-Sync. You do not need this feature to use Live-Sync menus.
The right menu background can tie your entire design together.
Premium accounts get 60 new texture and photo menu backgrounds. Each comes in 4 different scalings, contains a high resolution print-copy for professional printing, and works in both landscape and portrait mode for use on menus of virtually any size.
You can see samples
Set the tone with elegantly rendered woodcut images.
Premium accounts get 25 additional artisan images done in a finely drawn, modern woodcut style. Each is fully colorizable to adapt to any color palette and all are vector images allowing scaling and re-shaping without distortion. They can also be enlarged and lightened to be used as full backgrounds.
You can see samples
Typeface selection is the single most important element of any menu. Premium accounts not only get the ability to upload their own fonts, they also get 5 extra handwritten fonts unavailable on standard accounts.
These fonts have been selected to imbue a trendy, handwritten charm to your menus that's proven to boost social media posts of your offerings.
Keep your menu designs consistent and on-brand by uploading your own custom fonts. Up to 30 TTF, OTF, or WOFF fonts (up to 5mb per font) can be uploaded and stored for use on any menu or flyer.
Using your own fonts is the best way to create unique and cohesive menu designs, especially if you are representing a brand that uses a specific set of fonts.
The custom font uploader is exclusively available on iMenuPro Premium accounts.
Log in and click Your Account at the top-right and use Payments & subscriptions > Cancel subscription.
There you'll find 2 options to cancel — Immediately or At Billing Period End.
Here's what they mean:
This option cancels your subscription immediately, as in 'now'. You will not be able to undo this action.
This option sets your subscription to automatically cancel at the end of your current billing period (the date listed in the option). If you choose this option, and then change your mind before the end of the billing period, you'll be able to use the Reactivate Subscription button to reactivate it so it continues as usual.
For either option you will incur no further charges and once the subscription is canceled you will no longer be able to log in to your account without re-signing up.
Once you have selected an option, for security, you must confirm your request by entering your password.
Once your password is entered, click the red Cancel Subscription button.
✓ We won't charge your credit card again.
✓ You'll no longer be able to log into your account.
✓ If you'd like to come back, just signup again* with the same email and password – your menus will still be there.
NOTE *If you choose to re-signup, you'll need to provide credit card information. Due to our privacy policies, we do not store any personal information from a previous subscription.
Add-ons let you extend the features of iMenuPro for a one-time, flat fee. These are in-app purchases that do not change your subscription rate and last for long as you are subscribed, without additional cost.
To view the Add-ons log in and click Your Account at the top-right and then choose Add-ons. There you'll find information and pricing about each available Add-on. If you've already purchased one, it will show up as Purchased.
iMenuPro is a single user system which allows for multiple log ins. This means you can share your account details with someone else so they can log in at the same time as you to view or edit your data. Like Facebook, however, there is only one account and one set of data per account. So the last person that makes changes or edits the data could control which data would appear on the menus.
If you do decide to share your account with someone else, make sure you coordinate which menus and food items you'll be editing to avoid data mishaps of simultaneous edits on the same food items or menus. And make sure you can trust them with your password.
If it's not possible to coordinate with other co-workers, or you work for a large organization such as a food service company where others might easily edit or delete your data, consider signing up for a separate account to ensure no one else has access to your data.
iMenuPro accounts are set up with an email address and password. As noted in our signup terms, it is your sole responsibility to maintain the confidentiality of your password and account.
If you authorized a former employee/business-partner/associate/friend etc. to set up an account for you or your business on your behalf using your credit card, but didn't ask them for the account credentials (email and password) or they used their own personal email, then it's not possible for you to access the account if they presently won't, or are unable to, provide you with that information.
If they will provide you with that information, or are willing to log in themselves and change the email to your email, then you can access the account. Here's how:
1 If they change the email to your email address, go to the iMenuPro Login page (https://imenupro.com/login). Once there click Forgot your password. That will take you to a page where you can enter your email address and click Reset my password. Once that's done you'll receive an email with a link where you can securely change your password. After you've changed your password, you can log in using your new password and your email address.
OR
2 If they provide you with the log in credentials, log in to the account and then go to Your Account at the top-right and change the email and password to your own ensuring that only you will have further access to the account.
We cannot retrieve passwords or credit cards for any account.
All passwords on our servers are encrypted for security so even we (the creators) can't decipher them. Additionally, we don't know who you are if your email is not associated with the account. These security measures are in place to protect users from someone else maliciously posing as them in an attempt to gain access to an account that they are not associated with.
Also, as noted in our signup terms, no one at SoftCafe can see your credit card information. We use the secure Stripe payment service. Stripe encrypts your credit card information in their database and is PCI compliant providing the best security. Stripe provides us with the last 4 digits of credit cards only so the account user can identify which card they are using within our service.
As a last resort, if the credit card used on the account is yours and is being charged without your further consent, and the account is not set up with your email address for whatever reason, you can contact your credit card provider and ask them to stop automatic payments to iMenuPro. Once the card fails on our end due to payment refusal, the account subscription will be automatically canceled and you will incur no further charges.
Access to iMenuPro is received on a monthly fee basis. Therefore our app is Ad-free and always will be.
So, if you use Ad-blocker extensions in your browser (to block or filter webpage advertisements), we strongly recommend that you add the iMenuPro app and our website to your Ad Blocker's exception list. Some Ad blockers can interfere with normal app operations and cause app in-operability or degraded performance (run much slower).
Also, over the years many 3rd party browser extensions have wreaked havoc with web apps, including iMenuPro. Some even contain viruses. Make sure to only use trusted extensions.
And if you are experiencing technical issues with iMenuPro, and you use Ad blockers or other browser extensions, please disable them first, and then try the app again before contacting SoftCafe support. Disabling the extension or blocker may correct your issue.
We recommend using the latest version of your browser when accessing iMenuPro. You can use Chrome, Firefox, Safari 12 or higher, Microsoft Edge or any other browser that conforms to modern standards. Browsers are updated continually, however, so if you're having an issue with iMenuPro it could be a browser bug introduced by a recent browser update. If you suspect this, simply try accessing iMenuPro in a different browser.
Microsoft has discontinued support for Internet Explorer 9 and 10 and will drop support for Internet Explorer 11 on June 15, 2022. iMenuPro will no longer work in these browsers. We advise that you follow Microsoft's recommendation (click here) and upgrade to the Microsoft Edge as soon as possible for security and a better user experience.
As of 4/2022 older versions of macOS (previously known as MAC OS X) such as EL CAPITAN (released in 2014) are no longer supported and iMenuPro will no longer work on these systems. We advise that you update your macOS to the latest version.
