FAQ for iMenuPro accounts.
The most common cause of log in failure is entering an incorrect email address or password. The password is case sensitive so make sure you've entered them both correctly. If you forgot your password, see the next question below on how to reset it.
Other log in issues can arise from a) not being connected to the internet b) using an outdated browser (you must use a recent version of Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari).
You can usually install the latest version of your favorite browser from the browser's web site.
If you forget your password, we cannot retrieve it for you as your password is encrypted for security.
But you can reset it by going to the iMenuPro Login page (https://imenupro.com/login). Once there click Forgot your password. That will take you to a page where you can enter your email address and click Reset my password.
Once that's done we'll send you a link where you can securely change your password. After you've changed your password, you can log in using your new password.
Log in and click Your Account
at the top-right and then use Email & password > Change password
.
Enter your current (old) password and then your new password. Then click the Change Password
button.
To change your password without logging in, see the 'forgot password' question above.
Log in and click Your Account
at the top-right and use Email & password > Change email
.
Enter your new email address and then confirm with your current password and a newly generated security code.
NOTE The email security code is a temporary, one-time use, 6 character code that is required for added security. To get a code emailed to your current iMenuPro login email address, click the button next to the Security Code input field.
Once you have your new email, current password, and temporary security code entered, click the Change Email
button.
Log in and click Your Account
at the top-right and then use Payments & subscriptions > Update credit card
.
Enter your new credit card details and then click the Update Credit Card
button.
Tip! Keep in mind, we don't have or know your card details - they're stored only by Stripe, our payment processor. So any changes to your card must be done by you, within the app, for security.
Yes, for all invoice payments, including the monthly subscription fee, we immediately email receipts to your account's current login email address.
If you did not receive your receipt, check your spam folder as well in case they got filtered to spam. Or, if you changed your email address and are looking for an older receipt, make sure to check your old email address mailbox as well.
You can also view your most recent billing and payment history (up to 8 years worth) within the app. Click Your Account
at the top-right and use then use Payments & subscriptions > View Billing History
.
If you select a receipt within the list, you can email yourself, or anyone else, a copy of the selected receipt using the email field below the list.
Yes! At any time you can switch to annual payments and save 35% off the normal subscription rate.
To switch to annual payments, log in and click Your Account
at the top-right and then choose Payments & subscriptions > Change payment plan
.
NOTE Once you change to annual payments, you cannot then revert to monthly payments.